topic Re: Unable to activate eSIM in Get Support

Unable to activate eSIM

satelitas — Sat, 04 Jan 2025 21:57:27 GMT

I ported my number from Koodo to PM. iPhone had an eSIM (Koodo). On Koodo account I see my number is gone, means transfered, so no problem here. But probably I did a misstake by deleting eSIM with Koodo information. When I trying to add eSIM from introduction PM email QR code, I get message "Unable to Activate eSIM". What to do now

Re: Unable to activate eSIM

Phil_Adelphus — Sat, 04 Jan 2025 22:01:41 GMT

@satelitas You can open a ticket with customer service at the chat icon bottom right of this page, but if that doesn't work an alternative is to send a private message to support using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

An agent will reply at the envelope icon top right of t his page, or tap your avatar to access Messages if you don't see an envelope. Their hours are 9 a.m. to 10 p.m. eastern time.

Re: Unable to activate eSIM

hTideGnow — Sat, 04 Jan 2025 22:06:07 GMT

hi @satelitas

disable the Koodo's eSIM

then reboot phone and Reset network settings

Go to the sim manager page or settings -> cellular and make sure the PM is enabled and set as Primary (or Turn in this line is toggled on if iPhone)

you should be good then. Test both inbound and outbound calls

Re: Unable to activate eSIM

satelitas — Sat, 04 Jan 2025 22:08:19 GMT

Problem is I deleted (!) Koodo eSIM

Re: Unable to activate eSIM

satelitas — Sat, 04 Jan 2025 22:50:02 GMT

When you say "disable" do you mean - delete?

Re: Unable to activate eSIM

satelitas — Mon, 13 Jan 2025 15:50:01 GMT

I solved problem by getting a new SIM from Amazon. Agent transferred my original phone number on the new SIM. Not sure if I still can convert physical SIM to eSIM once the latter was deleted.