topic Re: Can't receive Skype calls in Get Support

Can't receive Skype calls

Amanda6219 — Sat, 04 Jan 2025 21:14:49 GMT

Hi, I can't receive Skype calls I was able to in the past but after plan change I can't pls help

Re: Can't receive Skype calls

Chalupa_Batman — Sat, 04 Jan 2025 21:24:38 GMT

@Amanda6219 wrote:
Hi, I can't receive Skype calls I was able to in the past but after plan change I can't pls help

Hey @Amanda6219

I don't use skype myself... at least not in years. Here's something you can try.

Go into your network settings and reset them. Then reboot the phone and try again. See if that resolves it.

If you don't know how, let us know what phone you have. Android iPhone or.... we're all customers here who try our best to help each other.

Re: Can't receive Skype calls

kb_mv — Sat, 04 Jan 2025 21:30:10 GMT

@Amanda6219 wrote:
Hi, I can't receive Skype calls I was able to in the past but after plan change I can't pls help

@Amanda6219 Are you able to access data on other apps or browsers (not wifi)? If you can, the issue is not to do with PM. Skype is a voice over internet program, nothing to do with phone service with PM.

Re: Can't receive Skype calls

Amanda6219 — Sat, 04 Jan 2025 21:36:39 GMT

Hi kb_mv,

Thank you for replying. I have data and internet so that can't be the issue.

Re: Can't receive Skype calls

kb_mv — Sat, 04 Jan 2025 21:38:42 GMT

@Amanda6219 wrote:
Hi kb_mv,
Thank you for replying. I have data and internet so that can't be the issue.

@Amanda6219 In that case it really isn't an issue with PM. Have you tried receiving Skype calls on a computer to try and narrow down where the issue lies? Maybe uninstall Skype from your phone, reinstall and log in.

Re: Can't receive Skype calls

Deputy1234 — Sat, 04 Jan 2025 21:39:49 GMT

Hey.

Try uninstalling and reinstalling the app. In most cases, it's the setting on the phone or the app.

Re: Can't receive Skype calls

Amanda6219 — Sat, 04 Jan 2025 22:31:23 GMT

Hi kb_mv,

I don't have Skype installed in my phone. The other party uses Skype to call me in the past to my mobile number for the past 2 years but now somehow that person can't get through to me.

Re: Can't receive Skype calls

Chalupa_Batman — Sat, 04 Jan 2025 22:33:21 GMT

@Amanda6219 wrote:
Hi kb_mv,
I don't have Skype installed in my phone. The other party uses Skype to call me in the past to my mobile number for the past 2 years but now somehow that person can't get through to me.

That sounds more like a Skype issue than a PM issue. Why not just download Skype on your phone? 🙂

Re: Can't receive Skype calls

hTideGnow — Sat, 04 Jan 2025 22:36:01 GMT

hi @Amanda6219

Skype is a VoIP app. After a number porting , all VoIP carriers need couple days to find out you moved carrier and connect you properly. Usually between 3 to 7 days. Please wait for that

and @Chalupa_Batman , yes it is a Skype issue as it needs couple days to find out OP changed carriers. This is normal

Re: Can't receive Skype calls

Chalupa_Batman — Sat, 04 Jan 2025 22:38:25 GMT

@hTideGnow wrote:
hi @Amanda6219
Skype is a VoIP app. After a number porting , all VoIP carriers need couple days to find out you moved carrier and connect you properly. Usually between 3 to 7 days. Please wait for that
and @Chalupa_Batman , yes it is a Skype issue as it needs couple days to find out OP changed carriers. This is normal

Interesting to know. I haven't used Skype in 20 years. LOL. Had it for the first year then just used other VOIPS.

Re: Can't receive Skype calls

Amanda6219 — Sat, 04 Jan 2025 23:21:01 GMT

Hi Chalupa_batman,

I just changed my rate plan on public mobile a few months ago. I didn't port my number from another carrier. Ever since the plan change it didn't work for me.