topic Re: Call cannot be completed--- Error 8B1 in Get Support

Call cannot be completed--- Error 8B1

Ben21 — Sat, 04 Jan 2025 19:36:26 GMT

My wife and I are waiting for very important calls. We both have iPhones. We both have Public Mobile. Sometimes we receive missed calls, and we want to call that number, or we want to call. But we get the message "Call cannot be completed Error 8B1"

She has an E-sim, and I have a SIM card. Neither of us can call that phone number.

We are looking for help as soon as possible.

Thank you

Re: Call cannot be completed--- Error 8B1

hTideGnow — Sat, 04 Jan 2025 19:40:58 GMT

hi @Ben21 could be local network problem. Check the Telus outage page

https://www.telus.com/en/bc/outages

and try reboot the phone and Reset Network Settings

last, ask support to check

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Call cannot be completed--- Error 8B1

Ben21 — Sat, 04 Jan 2025 21:14:55 GMT

Hi hTideGnow, Thanks for your help. My ticket reference number: 290572-194

Re: Call cannot be completed--- Error 8B1

RavingRaven — Sun, 05 Jan 2025 12:09:51 GMT

@Ben21

I doubt that customer support can help. Here are the likely reasons you have recieved that intercept message.

The person you are calling is outside of their service region
The person you are calling is in an area with low signal strength
The person you are calling's phone is switched off or set to airplane mode
The number you are calling is a long distance number
There is an issue with the number you are calling
There is local congestion
The destination phone is disconnected
There was a number dial error
There was network trouble along the route

Keep trying if you can't get through then it may be disconnected.