topic Re: Subscription Not Activated in Get Support

Subscription Not Activated

Youngheelee — Sun, 05 Jan 2025 01:39:50 GMT

Hi, how do I redo the activation process? I put IMEI number instead of account number and it's stucked here. I called Koodos the agent said the request for transferring my number was canceled and need the request again. I talked to the Public Mobile live chat and she couldn't do anything and create the private ticket. I don't know how to create the private ticket either. Is there anyone I can talk to in Public Mobile?

Re: Subscription Not Activated

TheSterlinger — Sat, 04 Jan 2025 18:34:00 GMT

@Youngheelee I'll send you another message with the phone number to call. Keep your old SIM in your phone.

Re: Subscription Not Activated

slusagm — Sat, 04 Jan 2025 18:36:48 GMT

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

Re: Subscription Not Activated

hTideGnow — Sat, 04 Jan 2025 18:37:44 GMT

hi @Youngheelee

check with PM porting support team and confirm. I have sent you the number to PM Porting support team Please check your community inbox: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Subscription Not Activated

melroyd16 — Sat, 04 Jan 2025 19:39:27 GMT

Can you please message me the number to PM Porting support team. I am encountering the same issue and my subscription isnt activated

Re: Subscription Not Activated

Youngheelee — Sat, 04 Jan 2025 23:41:00 GMT

I got the phone number and called but it's Koodos team and he said the activation needs to be re started again from public mobile side. And asked for any ticket number. Is there public mobile team phone number to call?