topic Ticket number update in Get Support

Ticket number update

RichardVoyer — Sun, 05 Jan 2025 02:35:50 GMT

I produced a ticket number for my with wife as she is trying to join public mobile. The ticket number is xxxxxxxxxxxxx. It was issued to us on December 31 2024. She had placed an order for a SIM card on November 12. Please provided an update regarding the SIM card.

Re: Ticket number update

Phil_Adelphus — Sat, 04 Jan 2025 17:52:23 GMT

@RichardVoyer You need to go into your community inbox and reply to the ticket. This is a public forum of customers only and not customer service agents. If it was ordered November 12th I expect it got caught up in the Canada Post strike so support may suggest alternatives like buying one at a Telus/Koodo store, or from Amazon.

Re: Ticket number update

eddieO — Sat, 04 Jan 2025 17:52:48 GMT

@RichardVoyer you will likely need to open a new ticket with a support agent,

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

If you have a Telus/Koodo or Mobile Klinik store near you, you can buy a SIM card in person for $10 or you can order one from Amazon for $5 and with a Prime account shipping is free and should arrive in 1 to 2 days. If you then contact a support agent they should give you a credit or refund but best to contact them first to see what your options are.

Re: Ticket number update

SC123 — Sat, 04 Jan 2025 21:02:41 GMT

Honestly I know this has passed but most likely this sim card is lost at this point. I just purchased mine from Amazon and it arrived in a day or two last week.