topic Re: Activating new phone in Get Support

Activating new phone

Kim25 — Sat, 04 Jan 2025 16:09:34 GMT

Hello All,

I received a new phone and have obtained a new PM sim card ( my old phone is not compatible).

I want to activate it, keep my current phone number and active acct. Can someone give me instructions how to do this?

Do I activate using the downloaded PM app on the new phone or use the laptop or tablet?

I don’t want to mess up the activation! Have read many threads and it seems like a nightmare.

Many thanks in advance to the PM community.

Re: Activating new phone

eddieO — Sat, 04 Jan 2025 16:15:32 GMT

@Kim25 first step is to install the Public Mobile app on your new phone. Next, go into the app (or you can sign in on a browser) and go to the Account tab, from there you can update the SIM card used on your account with the number belonging to your new SIM card

Added: Forgot to ask, are you an existing customer? My above comment is for existing customers but it's not difficult to setup a brand new account if you are new to Public Mobile

Re: Activating new phone

hTideGnow — Sat, 04 Jan 2025 16:13:44 GMT

HI @Kim25

you don't need to use the new sim card. You can simply move the old sim card from the old phone to the new phone. If the old sim card is too big, you should be able to peel off the outside to make it nano size

but the reason that you need the new sim card is that you lost the old sim, then simply login to My Account ( you might need to use email to receive 2FA, click "Didn't receive code" and then select Send email) and then go to Profile page and update the sim card number

if you cannot even login My Account, then simply ask support agent to help

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Activating new phone

Kim25 — Sat, 04 Jan 2025 16:25:54 GMT

Yes, I am an existing customer.

Re: Activating new phone

Kim25 — Sat, 04 Jan 2025 16:28:02 GMT

thank you, I will attempt this and post results.

Re: Activating new phone

eddieO — Sat, 04 Jan 2025 16:28:38 GMT

then it should be very easy for you, just log in to your Public Mobile account on your app and go to the "Account" tab, then scroll down till you find "Change Your SIM Card", and you will see the screen that I posted in my first reply, then enter your new SIM card number

Re: Activating new phone

Kim25 — Sat, 04 Jan 2025 16:33:04 GMT

thanks. This is a stupid question but how do I successfully peel it off the paper?

It is the PM triple punch sim.

Re: Activating new phone

eddieO — Sat, 04 Jan 2025 16:53:19 GMT

@Kim25 it should just peel off if you slightly bend the paper it's attached to. Companies usually use a rubbery kind of glue that easily peels off so just make sure when you pull the SIM card off the card that there is no rubbery glue still on the back. If there is you should be able to just gently rub it off.

As for the size, if you are using a newer phone then you will likely need the smallest size for the SIM.

Re: Activating new phone

Kim25 — Sat, 04 Jan 2025 16:54:38 GMT

thanks

Re: Activating new phone

Kim25 — Sat, 04 Jan 2025 18:14:55 GMT

Hello,

My phone is now working! I want to thank you eddie0 and all community members for your excellent advice and patience.

It really was effortless, once I had the sim in correctly:)

Re: Activating new phone

computergeek541 — Sun, 05 Jan 2025 02:33:21 GMT

self solution removed