topic Change subscription in Get Support

Change subscription

Anni78 — Sat, 04 Jan 2025 15:49:11 GMT

Hi,

I have the $34 50GB data within US and Canada plan but want to change to the $29 20GB US-Canada-Mexico.
I can’t find the option on the app to change. I’ve submitted 2 tickets and has been a week but no response.
Hope someone can help.

thanks.

Re: Change subscription

hTideGnow — Sat, 04 Jan 2025 15:50:57 GMT

HI @Anni78

only support agent can help in your situation. Did you check the community inbox for agent's reply?
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

if still no reply, please message them again today and they will certainly get back to you this morning

Re: Change subscription

Anni78 — Sat, 04 Jan 2025 15:53:39 GMT

Thanks. I’ll resubmit again.

Re: Change subscription

Dunkman — Sat, 04 Jan 2025 15:59:15 GMT

@Anni78

FYI, unless you get a very nice CSA, most CSAs will not do the switch manually from a higher priced plan to lower priced plan for existing customers. YMMV.

If you really want the Mexico roaming, you should see the $35 version of the promo plan in your self serve account.

Re: Change subscription

Anni78 — Sat, 04 Jan 2025 16:03:47 GMT

Thanks. I hope I get a nice agent.