topic Re: Payment in Get Support

Payment

Petrie — Sat, 04 Jan 2025 12:22:28 GMT

I accidentally paid twice for a new subscription on Jan. 2.

Re: Payment

ORNGNBLK — Sat, 04 Jan 2025 12:29:48 GMT

@Petrie , you can reach out to a cs_agent by using the orange chat bubble in the bottoms right to see about a reversal/refund. Although if you’ve “overpaid” and the funds are showing as available in your my account, you can use that towards next months bill if you are not on autopay.

Re: Payment

Phil_Adelphus — Sat, 04 Jan 2025 12:49:57 GMT

@Petrie Did you just join Public Mobile? If you can't get the chatbot to work you can send a private message to customer support using this link. An agent will reply at the envelope icon top right of this page or, if no envelope, tap your avatar to the right of the bell to access Messages. Their hours are 9 a.m. to 10 p.m. eastern time so you won't likely get an immediate response but they're usually fairly quick otherwise

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment

HALIMACS — Sat, 04 Jan 2025 13:36:43 GMT

@Petrie

It may be possible that the 'extra' payment is displaying on your credit card, but it may not 'settle' into an authorized charge.

Perhaps ensure both charges settle before taking any further action.

In any case, because of the amount of time it takes for PM to process these refunds, if the funds are resting in your available funds in self-serve under the Payments tab, best to leave them there for next cycle renewal as it'll likely take that long to process any refund anyway.