topic Re: Current offering in Get Support

Current offering

BruceLyle — Sat, 04 Jan 2025 03:19:40 GMT

Hi everyone.

I currently have 4 accounts / phone lines through PM. The oldest since 2017. [Wife, daughter19, daughter19, and most recently Mine-swapped over after 8 years at Koodo]

My plan is the most expensive, but it isn't being offered the same ”sales” that my other 3 plans are being offered. It would be cheaper for me to cancel, and reapply for a new account.

I would like the can/us/mex 75GB for $35

What can I do? I'm paying $10+. More than the 3 other plans, but not getting anything more.

Respectfully, Bruce

Re: Current offering

hTideGnow — Sat, 04 Jan 2025 03:23:14 GMT

hi @BruceLyle

PM is now using targeted marketing and hence not everyone sees all plans

you want to get the $35 roaming plan? You don't see it now but there is a workaround to unlock it if you see the $30 plan there on your My Account

You can first pick $30 plan and do a Change Now plan change , which of course you need to pay now and the remaining days on your current cycle will be wasted. With this, you might be able to unlock the $35 roaming plan, and you can then schedule a plan change on the following renewal day

Re: Current offering

will13am — Sat, 04 Jan 2025 03:24:55 GMT

@BruceLyle , Public Mobile's current marketing scheme is to target plan offerings tailored to each existing customer based on their current plan. On other words, you are offered plans that are equal to or higher in price. It is unfortunate, so the only way to get the lower plan is to migrate out and then back in.

Re: Current offering

BruceLyle — Sat, 04 Jan 2025 03:32:55 GMT

>which of course you need to pay now and the remaining days on your current cycle will be wasted.

I understand your solution. Painful as it is. I hate wasting my money. I won't do that at the moment, my luck it won't offer me the plan I want. And I will be stuck at a bad $30 plan. Unless you KNOW it will offer me the $35 can/us/mex plan.

Thanks for the reply.

Re: Current offering

hTideGnow — Sat, 04 Jan 2025 03:39:22 GMT

hi @BruceLyle

the money wasted just the couple days for this current cycle for you to make an immediate plan change to the $30 plan.

But of course, since you need to use Change on Renewal for the $35 plan, so you will need to wait another month before you actually getting the $35 plan

Re: Current offering

DennyCrane — Sat, 04 Jan 2025 04:34:15 GMT

Many people have successfully done it. The targeted offers everyone is referring to is essentially only allowing increase in spend, not decrease. For some reason they allow that $30 option as an exception, and once you're in that plan the $35 plan will be an increase in spend, hence why you'll unlock that offer.

Re: Current offering

Phil_Adelphus — Sat, 04 Jan 2025 11:52:21 GMT

@BruceLyle would be cheaper for me to cancel, and reapply for a new account

Bear in mind that if you do this you will lose your current phone number because you can't transfer a number from one account to another. That's why the other workaround is to port out to another provider then port your number back in to Public Mobile to the plan that you want, as @will13am suggested.