topic Re: Nightmare in Get Support

Nightmare

Jojofo — Sat, 04 Jan 2025 02:11:06 GMT

Hi, I am having a nightmare setting up public. I have an iPhone 13. Transfer of eSIM from Koodo failed. After much back and forth with rep he suggested I purchase a real sim. He said after that is set up then I can get eSIM porting my number. I have a new number on the sim but the eSIM is not activating . This has dragged over a week and is really getting frustrating. We are playing message tag and every step I lose another day. Is it worth it?

Re: Nightmare

Jojofo — Sat, 04 Jan 2025 02:11:54 GMT

Further to log into the site and app it wants me to confirm through text to my number which I no longer have access to

Re: Nightmare

hTideGnow — Sat, 04 Jan 2025 02:23:11 GMT

hi @Jojofo

something not right, even you have a new physical sim card, you don't need to get a new phone number

you should just reply CS agent and give them them physical sim number and they will do the rest for you

did you activate another account with the physical sim ?

Re: Nightmare

Jojofo — Sat, 04 Jan 2025 03:26:27 GMT

The eSIM now activated just took a long time. But I have no internet with it. I am emailing cs for update hopefully it works

Re: Nightmare

hTideGnow — Sat, 04 Jan 2025 03:27:53 GMT

hi @Jojofo

what phone do you have? try Reset Network Settings

Re: Nightmare

gecko098 — Sat, 04 Jan 2025 04:00:24 GMT

In the past I had this issue (another provider) and the only thing that worked was a 1 hour in-person visit to the physical location. PM doesn't have a store...one more final firm chat (I wish there was a call option) and threaten to leave. I think that's what you have to do OP, sorry.