topic Re: Account setup issue in Get Support

Account setup issue

Scottdoug — Sat, 04 Jan 2025 02:44:50 GMT

Is there a technical support available? Having an issue with account set up

Re: Account setup issue

ORNGNBLK — Sat, 04 Jan 2025 02:52:26 GMT

@Scottdoug which step are you at?
have you already downloaded the public mobile app? It should be straightforward from there, but please let us know where you are and what issues you’re facing

Re: Account setup issue

cellphoneuser1 — Sat, 04 Jan 2025 02:52:44 GMT

@Scottdoug wrote:
Is there a technical support available? Having an issue with account set up

What type of issue is it? To finish setting up your account, the Public Mobile app has to be used. The website won't work to finish activation. If it's an issue that you can't fix yourself, send private message to CS_Agent.

Re: Account setup issue

ORNGNBLK — Sat, 04 Jan 2025 03:04:45 GMT

Further to @cellphoneuser1 s suggestion here’s a link to send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account setup issue

gecko098 — Sat, 04 Jan 2025 03:57:42 GMT

I just set up mine - kept my old active sim in my phone, downloaded the Public Mobile app, followed instructions, chose "existing number" to port my old number (had to find my account number with the other provider I was with), and then it told me to keep the app open for 2 mins and don't minimize. Then, a text came up from my old provider asking me to confirm the port and...then I removed the old SIM and put in the PM one. Voila it seemed to work.