topic Re: Regarding sim delivery in Get Support

Regarding sim delivery

Abhilash1 — Fri, 03 Jan 2025 23:37:24 GMT

Hi,

i applied public new connection services, i ordered online services so sim card should be delivered at my address. And after sim card delivery i can start my public mobile services, but i didnt get sim card. How i can contact and track where is my sim card.

Re: Regarding sim delivery

Handy1 — Sat, 04 Jan 2025 00:03:05 GMT

@Abhilash1 Sorry there’s no tracking , but it should arrive with in 10 business days , and even if you pre paid for the plan it won’t begin until you have SIM card in hand and activate it in the public mobile app . So you won’t lose money no worries . If you want one sooner you can go to Telus Koodo store and but on and keep the other as a spare

Find SIM card Find a store near to you | Public Mobile

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Public Mobile Prepaid SIM Prepaid Phone - (Universal/SmartPhones), Packaging May Vary : Amazon.ca: Electronics

Re: Regarding sim delivery

hTideGnow — Sat, 04 Jan 2025 00:04:00 GMT

Hi @Abhilash1

when you placed the order? Sim card delivery can be 3 days to 3 weeks here

But best to ask PM support agent for status update, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Better to ask if you can pickup another one from a nearby Telus or Koodo store instead of wait longer to have them resend a new one

Re: Regarding sim delivery

Yummy — Sat, 04 Jan 2025 00:07:03 GMT

Consider postage backlog due to strike so delivery might take (way) longer than usual. SIM goes by regular mail so no tracking.

Re: Regarding sim delivery

gecko098 — Sat, 04 Jan 2025 04:01:55 GMT

I got mine (in Toronto) in 3 days, I ordered December 30th. Maybe wait a bit longer and then submit a ticket

https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=2OhrPakuMpNZt4irir534YAWBuW&lang=en&