topic Re: How to contact support in Get Support

How to contact support

Pattie1 — Fri, 03 Jan 2025 21:36:43 GMT

My son is locked out of his account and I have no way to get help for him. How do I contact support?

Re: How to contact support

hairbag1 — Fri, 03 Jan 2025 21:41:02 GMT

@Pattie1

use this link and give all the acct info too..ie; ph #, acct #, name on acct, PM pin #...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How to contact support

TheSterlinger — Fri, 03 Jan 2025 21:41:41 GMT

@Pattie1

You can contact CS_agent with the link below, check your messages with the second link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: How to contact support

kb_mv — Fri, 03 Jan 2025 21:41:27 GMT

@Pattie1 wrote:
My son is locked out of his account and I have no way to get help for him. How do I contact support?

@Pattie1 Open a ticket with support through the chat bubble. If that isn't working, message them directly at the link below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How to contact support

BKNS27 — Fri, 03 Jan 2025 21:43:31 GMT

@Pattie1

Just contact a CS_Agent by pm them.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Did you try Forgot Email or Password?

Re: How to contact support

Pattie1 — Fri, 03 Jan 2025 21:44:30 GMT

Thank you! I couldn’t get the address to send to so you and others have really helped. Much appreciated!

Re: How to contact support

Pattie1 — Fri, 03 Jan 2025 21:45:12 GMT

Thank you! I couldn’t get the address to send to so you and others have really helped. Much appreciated!

Re: How to contact support

hairbag1 — Fri, 03 Jan 2025 21:47:26 GMT

@Pattie1

watch the little envelop icon on top right side of page will be highlighted when they respond to you.

Re: How to contact support

Pattie1 — Fri, 03 Jan 2025 21:48:01 GMT

Are they fairly fast at replying? Just wondering how long a wait it might be (days? Hours?). Thanks!!

Re: How to contact support

hairbag1 — Fri, 03 Jan 2025 21:50:25 GMT

@Pattie1 wrote:
Are they fairly fast at replying? Just wondering how long a wait it might be (days? Hours?). Thanks!!

Depending on apres-holiday workload...could be up to 24 hours but usually much less. While you wait for their response...what are the symptoms...maybe we can help.

Re: How to contact support

Pattie1 — Fri, 03 Jan 2025 21:52:08 GMT

He was trying to set up his account on a new (used) phone and must have entered the password incorrectly. He then had to reset the password and since then has been locked out each time he tries to log on.

Re: How to contact support

hairbag1 — Fri, 03 Jan 2025 22:25:29 GMT

@Pattie1

he could try after an hour has elapsed since his last attempt to log in.

Re: How to contact support

Pattie1 — Fri, 03 Jan 2025 22:26:46 GMT

He’s been trying that for about 10

hours! I did hear back from CS so hopefully that will lead to a solution!