overcharge

antkoo2 — Fri, 03 Jan 2025 23:18:34 GMT

re. account # xxxxxxxxxxxxxxxxxxxxxxxxxxxx

On jan 1, I've been charged $38.42 twice in error. How do I get the duplicate charge reversed?

The system to address an overpayment is not user-friendly. Is there a dedicated email address or a live customer support agent we can contact to resolve this issue.

Re: overcharge

hTideGnow — Fri, 03 Jan 2025 19:50:01 GMT

hi @antkoo2

you sure one of them is not a pending charge? sometimes it takes couple days for the pending one to drop off from the credit card.

Also, please login to My Account and click payment history and check how many times PM took the money

but if you think both are real charges, then ask support agent to confirm. Submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Re: overcharge in Get Support

overcharge

Re: overcharge