topic Same Sim Card - New Phone? in Get Support

Same Sim Card - New Phone?

shellyrwang — Fri, 03 Jan 2025 23:20:29 GMT

Am I able to use my previous Public Mobile SIM card in a new phone for my son? The number I used for it was transferred to my new SIM. I assume that I can use the default phone number on this same old SIM?

Re: Same Sim Card - New Phone?

AK32 — Fri, 03 Jan 2025 19:14:28 GMT

unfortunately sim cards cant be reused once it is deactivated

Re: Same Sim Card - New Phone?

shellyrwang — Fri, 03 Jan 2025 19:20:10 GMT

I haven't deactivated it yet. I just changed plans this morning and wondering if I can still use with the original number in a new phone

Re: Same Sim Card - New Phone?

eddieO — Fri, 03 Jan 2025 19:21:26 GMT

@shellyrwang active SIM cards can be used in another phone but old SIM cards that have been deactivated are done. You will need to get a new SIM card for your son's phone. Also note that at Public Mobile each line must have it's own account and own email address when registered.

You can buy a SIM card in person at a Telus/Koodo or Mobile Klinik store near you for $10 or you can order from Amazon for $5 and if you have a Prime account shipping will be free and should arrive in 1 to 2 days. Ordering directly from Public Mobile is also an option but can take several weeks to arrive.

Re: Same Sim Card - New Phone?

shellyrwang — Fri, 03 Jan 2025 19:23:55 GMT

I haven't deactivated this card yet. I just switched plans this morning but haven't closed the account yet. I;d like to keep it, use in my son's phone and keep under the same email, login, etc. I have moved to a new provider. Is this possible?

Re: Same Sim Card - New Phone?

AK32 — Fri, 03 Jan 2025 19:26:21 GMT

if the sim is still active, yes you can swap it to another phone and continue using no problem.
If you transferred your plan/account to a new sim, it typically deactivates the old sim as you can only have 1 active sim per plan/account.

Re: Same Sim Card - New Phone?

shellyrwang — Fri, 03 Jan 2025 19:37:15 GMT

Ok thank you! I transferred the number (which had been transferred from a previous SIM years ago) but that's all. I'll give it a try to see 🙂

Re: Same Sim Card - New Phone?

hTideGnow — Fri, 03 Jan 2025 19:55:33 GMT

hi @shellyrwang

you can put the sim card in the other phone and test

if that does not work, then you will have to buy a new one from local Telus or Koodo store or from Amazon

After you got the new sim card, login My Account and go to Profile page and update the sim card number

Re: Same Sim Card - New Phone?

kb_mv — Fri, 03 Jan 2025 21:08:56 GMT

@shellyrwang wrote:
I haven't deactivated this card yet. I just switched plans this morning but haven't closed the account yet. I;d like to keep it, use in my son's phone and keep under the same email, login, etc. I have moved to a new provider. Is this possible?

@shellyrwang If you ported out your number to a new provider your old PM account has been closed and the sim card is useless, can't be used again.