topic Re: Account Number in Get Support

Account Number

EricGBC — Fri, 03 Jan 2025 17:04:53 GMT

I need my account number. I'm in the middle of phone activation. When I click My Account, it only gives me the option to resume activation of go to login page. If I go to the login page I get in a loop asking again to either resume activation or go to login page. I need to call Telus to sort out the porting of mu old phone number but I will need my Public Mobile account number to do so. How can I reach someone that will give me the account number? Thanks.

Re: Account Number

ShawnC13 — Fri, 03 Jan 2025 17:06:17 GMT

@EricGBC wrote:
I need my account number. I'm in the middle of phone activation. When I click My Account, it only gives me the option to resume activation of go to login page. If I go to the login page I get in a loop asking again to either resume activation or go to login page. I need to call Telus to sort out the porting of mu old phone number but I will need my Public Mobile account number to do so. How can I reach someone that will give me the account number? Thanks.

If you are activating a PM sim card and are in the process of porting your number from a previous provider that account number they are asking for is your old/current cell phone provider

Re: Account Number

BKNS27 — Fri, 03 Jan 2025 18:01:44 GMT

@EricGBC

Simply login into your account on the PM app then go to Account tab and your account number will be shown.

Re: Account Number

ShawnC13 — Fri, 03 Jan 2025 18:26:33 GMT

@BKNS27 the OP stated that they are in the middle of activation and when they do what you suggested it only gives them the option to continue activation