topic Re: Plan in Get Support

Plan

Loren1 — Thu, 26 Dec 2024 19:08:43 GMT

I have a current plan but when I logging it’s asking me to choose another plan

Re: Plan

hairbag1 — Thu, 26 Dec 2024 19:12:20 GMT

@Loren1

if you're using laptop..try a different web browser.

If using app...delete the one you have and download a new one.

Re: Plan

Chalupa_Batman — Thu, 26 Dec 2024 19:21:41 GMT

@Loren1 wrote:
I have a current plan but when I logging it’s asking me to choose another plan

If you're using the Android app, go into the app settings and clear the cache first then clear the data. Reboot phone and log in again. Just a known bug with PM.

Re: Plan

slusagm — Thu, 26 Dec 2024 19:39:31 GMT

this means your My Account and email are not currently linked and you need PM to help

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Plan

Loren1 — Fri, 03 Jan 2025 16:29:13 GMT

Thank you I have tried numerous times but still asking to choose another plan

I will try again once I am

back in my country