topic Re: Service in Get Support

Service

SHANNONHURLEY — Fri, 03 Jan 2025 13:50:30 GMT

I am not able to receive phone calls in Mexico. It says I am unavailable.

Re: Service

ORNGNBLK — Fri, 03 Jan 2025 14:00:45 GMT

Check your Network Settings, and Leave it on Automatic network selection rather than manually selecting a specific network. If you have not done so yet, also power off your phone and back on. It should connect to the closest provider (Telcel etc) Hope this helps

* added - This is providing you have a CANUSMEX plan 😉

Re: Service

hTideGnow — Fri, 03 Jan 2025 14:07:08 GMT

hi @SHANNONHURLEY

does data work?

and said you cannot receive calls, how about can you make calls?

try connect to AT&T and Telecel

and change network mode to 3G as well and test

Re: Service

eddieO — Fri, 03 Jan 2025 14:10:31 GMT

@SHANNONHURLEY, what about making calls, can you call out? Are you able to send/receive texts and is data working? If text and data works but calls do not then it's likely because your phone is not on Public Mobile's whitelist for VoLTE. In the US some customers have been able to connect to T-Mobile's 2G signal depending on their location, I'm not sure if Telcel has this option. If not, you will need to use apps for calling over data or WiFi, like WhatsApp, Messenger etc.

Re: Service

ShawnC13 — Fri, 03 Jan 2025 16:03:47 GMT

@SHANNONHURLEY wrote:
I am not able to receive phone calls in Mexico. It says I am unavailable.

First of all do you have a Canada/US/Mexico plan? IF so you make sure Roaming is turned ON