topic Re: No account access and esim not working in Get Support

No account access and esim not working

Salkhan — Fri, 03 Jan 2025 05:52:10 GMT

I was setting up my new account/sim. I got my old number ported over but my new esim won't work and never got qr cide email. when I try to login to my account I get a forbidden A1 message on my phone and PC

Re: No account access and esim not working

Neil11 — Fri, 03 Jan 2025 05:59:41 GMT

You will need to contact customer service agent to fix your issue. Either via the following link:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you are having a difficult time, then you can private message CSA:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No account access and esim not working

BKNS27 — Fri, 03 Jan 2025 10:03:59 GMT

@Salkhan

Check the spam folder for the QR code for you to scan to complete the porting process.
Also, the email may take a little longer so wait for the email from PM.

If it haven’t arrived then contact a CS_Agent to check on the porting.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437