topic Re: Phone Number Won't Verify in Get Support

Phone Number Won't Verify

NickWarga — Thu, 02 Jan 2025 21:50:29 GMT

I switched to Public on December 31st using an eSIM and transferring my phone number from Bell to use with Public. Doing this, my phone number has been stuck on "verifying" through imessage and facetime. It has been a few days now and I have tried every troubleshooting tip with no success. I contacted an agent and they told me to speak with apple to try and fix it so I did and they told me to talk to my carrier to fix it. I am at a complete stand still with no idea how to fix this issue. Thankfully I can text using my email though.

Everything works with the data and porting process besides the phone number although I can still receive phone calls which is strange. I know this has been an issue for quite a few so hopefully a fix can come my way!

Re: Phone Number Won't Verify

hTideGnow — Thu, 02 Jan 2025 22:00:30 GMT

hi @NickWarga this is a problem with Apple

easy fix is to first reboot the phone and Reset Network Settings

if that does not work, go to Settings , Phone number and remove it and reboot phone again

Zthen go back to the same Setting page and put the number back to re register.

Re: Phone Number Won't Verify

NickWarga — Thu, 02 Jan 2025 22:10:37 GMT

unfortunately none of those made any changes. After trying all of those, it still tells me "An error occurred during activiation"

Re: Phone Number Won't Verify

BKNS27 — Thu, 02 Jan 2025 23:16:32 GMT

@NickWarga

My friend had the same issue on his iPhone 13. He got it working by logging out on his Apple account and logged back in and check if his number in Cellular settings.

Re: Phone Number Won't Verify

NickWarga — Thu, 02 Jan 2025 23:43:17 GMT

I’ll try that now, should I turn off anything before signing out?

Re: Phone Number Won't Verify

NickWarga — Fri, 03 Jan 2025 00:04:37 GMT

darn that didn't fix it either

Re: Phone Number Won't Verify

hTideGnow — Fri, 03 Jan 2025 00:08:09 GMT

hi @NickWarga physical sim ? if it is, try it in another phone

Re: Phone Number Won't Verify

NickWarga — Fri, 03 Jan 2025 00:12:36 GMT

it is an eSIM

Re: Phone Number Won't Verify

BKNS27 — Fri, 03 Jan 2025 00:53:36 GMT

@NickWarga

Do a backup first. Go to your Apple account>iCloud>iCloud backup then Sign Out and Sign back in.

Re: Phone Number Won't Verify

NickWarga — Fri, 03 Jan 2025 01:07:35 GMT

perfect, ill give that a go!

Re: Phone Number Won't Verify

NickWarga — Fri, 03 Jan 2025 02:01:55 GMT

dang still nothing.

I called apple support back and am trying to figure something out here

Re: Phone Number Won't Verify

Apple99 — Fri, 03 Jan 2025 15:59:10 GMT

Hi, I’m in the same situation. Have you found a solution?

Re: Phone Number Won't Verify

hTideGnow — Fri, 03 Jan 2025 16:02:35 GMT

hi @Apple99 have you try this:

Reboot the phone and Reset Network Settings

if that does not work, go to Settings , Phone number and remove it and reboot phone again, then go back to the same Setting page and put the number back to re register.

Re: Phone Number Won't Verify

NickWarga — Fri, 03 Jan 2025 16:42:41 GMT

I have not.

I spoke with a senior tech advisor at apple and he told me to keep my data on and have "send as text message" on as well and just wait up to 48 hours to see if it fixes itself

Re: Phone Number Won't Verify

Apple99 — Fri, 03 Jan 2025 18:21:26 GMT

Thanks for the suggestion. I tried all solutions, including yours, but nothing changed.

Re: Phone Number Won't Verify

NickWarga — Sat, 04 Jan 2025 04:15:41 GMT

oh we are so on the same page haha 3 days now and still no activation or solution

Re: Phone Number Won't Verify

Apple99 — Sat, 04 Jan 2025 04:32:04 GMT

I have tried 2 more new eSIM. But there’s always a spinning gear with my number

Re: Phone Number Won't Verify

Apple99 — Sat, 04 Jan 2025 20:53:36 GMT

Today, they sent a new guy to handle the issue. Once again, he suggested I switch to a physical SIM card since we had already failed with three eSIM cards. However, I believed the problem wasn’t related to the card installation because calls and data were working fine. I told the agent I didn’t want to waste another SIM card and asked him to find an alternative solution. After he adjusted the settings and refreshed the network, iMessage finally started working again. I haven’t even turned off or restarted my phone, and it’s already back to normal.