topic Re: SMS stuck on setting up in Get Support

SMS stuck on setting up

Yseane093 — Mon, 02 Dec 2024 19:02:58 GMT

I ported to PM last night.

Now SMS stuck on setting up

Text not working

6 digit ID confirmation OTP sent to text but text not working

Viscous cycle

How do I get 6 digit ID confirmation sent to email?

Sms stuck on 'setting up'

Help!!!

Re: SMS stuck on setting up

Chalupa_Batman — Mon, 02 Dec 2024 16:32:04 GMT

You can click on... "Didn't Get Code". If there is SEND TO EMAIL... try that. If it's not there, create a ticket.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SMS stuck on setting up

hTideGnow — Mon, 02 Dec 2024 16:33:12 GMT

HI @Yseane093

are you able to make and receive calls?

if only text an issue, it is more an iMessage problem. You can reboot the phone first, then remove the phone number from iMessage settings, reboot again and then enter the number one more time. And because of the Black Friday activateion, the iMessage re-registration could take long, just be patient and wait

Re: SMS stuck on setting up

Yseane093 — Mon, 02 Dec 2024 16:37:14 GMT

I have a. Android.

I can only call out and have data.

I do not have send code to email option.

Re: SMS stuck on setting up

Handy1 — Mon, 02 Dec 2024 16:43:16 GMT

@Yseane093 Scroll bottom of page your first reply @Chalupa_Batman explains how to get email

option if that dosent work use the link @Chalupa_Batman provided you

Re: SMS stuck on setting up

Lileea — Tue, 10 Dec 2024 17:43:02 GMT

Thanks for the help.

At the end of the day CS agent was able to assist.

Issue was they ask for 13 digit account number from previous provider. However I only had a 9 digit account number so I added 4 zeroes at the beginning in order to continue but somehow that turned out to be incorrect and so they cancelled my request.

All fixed now thank you.

Re: SMS stuck on setting up

hTideGnow — Tue, 10 Dec 2024 17:45:03 GMT

HI @Lileea

interesting , we always thought add leading zeros would do

which carrier you transfer from?

Re: SMS stuck on setting up

Lileea — Fri, 03 Jan 2025 00:24:46 GMT

Virgin