topic Re: Referral in Get Support

Referral

Tracy_Res10 — Fri, 03 Jan 2025 06:13:14 GMT

Hi there,

A friend referred me to Public Mobile. I should receive a $10 credit for the referral. I don’t see it on my account. How do I receive it?
Thank you

Re: Referral

eddieO — Thu, 02 Jan 2025 23:27:42 GMT

@Tracy_Res10 please note it can take up to 72hrs to appear in your account. If you have been waiting longer than this then you will need to reach a support agent and ask them to put it in for you.

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: Referral

hTideGnow — Thu, 02 Jan 2025 23:33:29 GMT

hi @eddieO the referral credit should appear in your My Account within 72 hours. Make sure your wait 3 days and check

if same, then ask support to check

you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Referral

tonisage — Thu, 02 Jan 2025 23:45:42 GMT

You'll receive it in 2 to 3 days

Re: Referral

Scruffles — Fri, 03 Jan 2025 04:09:36 GMT

Mine took a few days to show up