topic Re: Can't get verification code in US in Get Support

Can't get verification code in US

RaynaWang — Thu, 02 Jan 2025 16:14:39 GMT

I'm using a US-Canada plan, my phone number is from Canada. When I'm in US, I can't get any verification code message, like adding credit card to my apple wallet or so...

Re: Can't get verification code in US

eddieO — Thu, 02 Jan 2025 16:19:20 GMT

@RaynaWang have you confirmed that all other services are working in the US, especially texting out and in? We have had other customers inquire about getting banking or other verification codes when travelling abroad and for many of them they have had to contact their banks to arrange other temporary options like receiving the code through email

Re: Can't get verification code in US

RaynaWang — Thu, 02 Jan 2025 16:33:15 GMT

Calling in/out works fine. Texting to Canadian contact (except imessage) does not work which I opened another support thread for.

Re: Can't get verification code in US

BKNS27 — Thu, 02 Jan 2025 17:46:14 GMT

@RaynaWang

Did you try enabling RCS on your iPhone?

Re: Can't get verification code in US

RaynaWang — Thu, 02 Jan 2025 17:51:29 GMT

What is RCS?

Re: Can't get verification code in US

BKNS27 — Thu, 02 Jan 2025 23:11:34 GMT

@RaynaWang Rich Communication Services. It is an online improvement from SMS/MMS. If your iPhone is on iOS 18.2 on newer iPhones.

Go to Settings>Messages>RCS Messaging and enable.

Re: Can't get verification code in US

drsihaa — Fri, 03 Jan 2025 04:40:57 GMT

According to my experience, some Canadian numbers don't work on US bank. When adding US bank cards to apple wallet, try verifying by email.