topic Re: billing in Get Support

billing

kooks — Thu, 02 Jan 2025 22:03:43 GMT

I have been billed for something I did not order.. how to I get this fixed?

Re: billing

eddieO — Thu, 02 Jan 2025 20:47:13 GMT

@kooks billing related issues can only be addressed by a support agent,

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: billing

hTideGnow — Thu, 02 Jan 2025 20:59:44 GMT

hi @kooks what did you get billed for?

you can ask support to help to clear it

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: billing

hairbag1 — Thu, 02 Jan 2025 21:17:44 GMT

@kooks

what did you get billed for ? During the regular plan renewal process, your on-file credit/ debit card will get billed for that. Anything else requires you to manually "buy" something.