topic Re: Self Serve Log-In in Get Support

Re: Self Serve Log-In

MinhV — Thu, 02 Jan 2025 18:27:36 GMT

Yes my eSim works properly.

Please proceed to credit my Account ending 1788

Thank you

Re: Self Serve Log-In

hTideGnow — Thu, 02 Jan 2025 19:06:40 GMT

hi @MinhV are you asking for reimbursement of your replacement esim? This is just the community and we are just customers. To ask for credit, please check with CS agent

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Self Serve Log-In

Deepak1 — Fri, 03 Jan 2025 13:40:32 GMT

Hello please do not put credit card information or date of birth or password linked to your account. This tread is a community people who try to help others having troubles with phones.