topic Re: Phone number change issues in Get Support

Phone number change issues

Phuc1 — Thu, 02 Jan 2025 22:45:40 GMT

I changed phone number from Chatr company, but I lost their eSIM code. Right now I only can call, but I can't receive any messages and phone call from others.

Re: Phone number change issues

hairbag1 — Thu, 02 Jan 2025 16:41:12 GMT

@Phuc1

once you've successfully ported your number in to Public Mobile...you old account is automatically deactivated.

added...have you tried rebooting your phone yet...give that a try.

Re: Phone number change issues

Phuc1 — Thu, 02 Jan 2025 16:56:37 GMT

I did try to restart my phone, but it still doesn't work.

Re: Phone number change issues

MSW — Thu, 02 Jan 2025 17:07:46 GMT

I had the similar issue after transferring my phone number from Virgin. The issue was caused due to I did not receive any text message from Virgin to confirm transferring my phone number to PM. I called Virgin Customer Support and they did something in their system. Once they completed their process, I could receive text messages and incoming phone calls. You may need to call your previous provider to have them completing the phone number transfer process on their end. Hopefully this information will be useful!

Re: Phone number change issues

Phuc1 — Fri, 10 Jan 2025 17:17:44 GMT

I still cannot use my phone number until now. I think I lost my number because there is no agent to call, and every problems I have to text. Nothing is helpful. Disappointed!!!