topic Re: Can not send/receive text message to Canada contacts from US in Get Support

Can not send/receive text message to Canada contacts from US

RaynaWang — Thu, 02 Jan 2025 15:19:36 GMT

I'm using a US-Canada plan, my phone number is from Canada. When I'm in US, I can call Canadian numbers, but I can't send text message to my Canadian contact. Iphone users might be working, I assume the message is sent through iMessage. Messages to Android users always failed.

Re: Can not send/receive text message to Canada contacts from US

eddieO — Thu, 02 Jan 2025 15:39:22 GMT

@RaynaWang, have you been able to confirm calling out/in is working fine? Also confirm that you have your Data roaming turned on and that you are connecting to either T-Mobile, AT&T or Verizon

Something else worth trying is rebooting your phone.

If you are still having issues you may need to reach out to a support agent:

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: Can not send/receive text message to Canada contacts from US

RaynaWang — Thu, 02 Jan 2025 15:44:04 GMT

Yes, I can confirm calling out/in is working fine. Data roaming is turned on. I was with AT&T and changing to T-Mobile looks the same. I've reboot my phone several times.

Re: Can not send/receive text message to Canada contacts from US

Handy1 — Thu, 02 Jan 2025 15:49:04 GMT

@RaynaWang Try with phone set to 4G/LTE not 5G and test T mobile AT&T and Verizon see if that helps at all

Re: Can not send/receive text message to Canada contacts from US

eddieO — Thu, 02 Jan 2025 15:53:51 GMT

@RaynaWang since none of the other suggestions have helped I would reach out to a support agent:

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: Can not send/receive text message to Canada contacts from US

RaynaWang — Thu, 02 Jan 2025 16:12:20 GMT

Thanks! Looks like switching to LTE doesn't help.