topic Re: Random Phone Number After Transfer to PM in Get Support

Random Phone Number After Transfer to PM

Mczat — Thu, 02 Jan 2025 04:47:59 GMT

Hi all,

I just joined PM and transferred my phone number from Freedom. However, after inserting my PM SIM (Freedom emailed me confirming the transfer was complete), my phone number turned into a random number from a town in Alberta!

How can I get my phone number back?

Re: Random Phone Number After Transfer to PM

softech — Thu, 02 Jan 2025 04:10:16 GMT

@Mczat

Reboot your phone once more and click Reset Network Settings

Then make a calls to a friend and ask him/her to confirm what number is showing on the caller id

Also, try to login My Account and go to Profile page and confirm what the phone number showing there (or on PM app, check Account page)

if the phone number really is a different one, ask support to help.

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Random Phone Number After Transfer to PM

Mczat — Thu, 02 Jan 2025 04:17:34 GMT

Yes, I called my brother, and the number is completely random. Even in my PM account, it shows the same random number.
I have opened a ticket. Thanks.

Re: Random Phone Number After Transfer to PM

Nicky1951 — Thu, 02 Jan 2025 05:19:23 GMT

Prior to trying to make PM "pretty" work needs to be done on consumer help problems! I joined PM in early December and am ready to go to another provider....the mess encountered with getting my own cell number on my account still is not settled & I still cannot get texts or calls even though Koodo has ported my number to PM. Hours of texts to numerous agents & still account not corrected to reflect ported number! Very frustrated, twice was told up to 72 hours to correct yet still no action.

Re: Random Phone Number After Transfer to PM

Mczat — Fri, 03 Jan 2025 16:01:05 GMT

I cannot believe it.

Even no one is answering my tickets, I do not have any idea what should I do

Re: Random Phone Number After Transfer to PM

hTideGnow — Fri, 03 Jan 2025 16:03:47 GMT

hi @Mczat have you check the community inbox?

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

if really no reply, message support again and they will for sure reply today

Re: Random Phone Number After Transfer to PM

Freedie — Fri, 03 Jan 2025 20:06:02 GMT

@Mczat can you update your number on the cellular sim settings? I think they have to match to what your phone number settings are too. Otherwise connect with @CS_Agent . You'll have to message them once a day to get their attention. I didn't hear back for 2 days, and opened another ticket today and got a response to the new ticket within 20 min.