topic Re: Service outages today, January 1st? in Get Support

Service outages today, January 1st?

phgbzoo_pmob68 — Wed, 01 Jan 2025 22:16:27 GMT

Hi. would anyone help me see how to contact Public Mobile's technical support? Last phone call that I got was at 5:29 a.m. after that the status bar on my phone shows in trouble. I am able neither to make nor to receive phone calls except the ones to 611. I have no data as well of course. This is very awkward. If no service tomorrow I will be forced to migrate to another carrier. It's a pity.

Re: Service outages today, January 1st?

BKNS27 — Wed, 01 Jan 2025 22:22:08 GMT

@phgbzoo_pmob68

Where are you located?

Check the outage map for your location.

https://istheservicedowncanada.com/status/telus/map

Re: Service outages today, January 1st?

Chalupa_Batman — Wed, 01 Jan 2025 22:22:23 GMT

@phgbzoo_pmob68 wrote:
Hi. would anyone help me see how to contact Public Mobile's technical support? Last phone call that I got was at 5:29 a.m. after that the status bar on my phone shows in trouble. I am able neither to make nor to receive phone calls except the ones to 611. I have no data as well of course. This is very awkward. If no service tomorrow I will be forced to migrate to another carrier. It's a pity.

Is your phone bill paid? Can you log into your account either on the phone app or online to see if your account is paid in full? Credit card expired? Dialling 611 should tell you the same. Have you rebooted your phone? You can try resetting your networks settings and reboot as well.

If you still need help, a CS Agent can be reached here.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Service outages today, January 1st?

phgbzoo_pmob68 — Wed, 01 Jan 2025 22:35:23 GMT

Phone on prepaid and credit card ok. I did everything you mention above but resetting my network? How to do that? Thanks for having replied.

Re: Service outages today, January 1st?

phgbzoo_pmob68 — Wed, 01 Jan 2025 22:41:51 GMT

Thanks for replying, I just checked and maybe the answer could be fully explained on that map.

Re: Service outages today, January 1st?

Chalupa_Batman — Wed, 01 Jan 2025 22:52:26 GMT

@phgbzoo_pmob68 wrote:
Phone on prepaid and credit card ok. I did everything you mention above but resetting my network? How to do that? Thanks for having replied.

Do you have an Android or iPhone? Also, does the map show network downage? If you don't understand the map, what city/province are you in?

Re: Service outages today, January 1st?

hTideGnow — Wed, 01 Jan 2025 22:58:04 GMT

hi @phgbzoo_pmob68 it sounds like either account not active or network problem

can you call 1-855-4PUBLIC from another phone and check if your OM account is active?

also, which city and province you are at?

can you test yuur sim card on another phone as well?

Last, ask PM support agent to help

you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Service outages today, January 1st?

phgbzoo_pmob68 — Wed, 01 Jan 2025 22:58:13 GMT

Thank you so much for your awesome pieces of advice. I also checked the resetting option in the device and it seems to work fine now. Happy new year.

Re: Service outages today, January 1st?

Chalupa_Batman — Wed, 01 Jan 2025 23:05:45 GMT

Excellent. Glad everything is back to normal. Happy New Year's to you as well.