topic Re: Activation not complete in Get Support

Activation not complete

Hp12 — Thu, 02 Jan 2025 05:08:41 GMT

We lost wi-fi connection during activation and it is not complete. Can someone reset our account so we can try again

hairbag1 — Wed, 01 Jan 2025 17:02:08 GMT

you can just delete the app you have now...then download another one and re-start the activation process.

Hp12 — Wed, 01 Jan 2025 17:08:19 GMT

That did not work unfortunately. When I redownloaded the app and opened it, I still have the same error

hairbag1 — Wed, 01 Jan 2025 17:13:03 GMT

if you happen to be using an android device, clear your cache files and try again.

added...otherwise use this link to message Customer Support for their assistance.

Hp12 — Wed, 01 Jan 2025 17:12:16 GMT

Using an iPhone. I did submit a ticket (I think). Hoping for some help that way

Hp12 — Wed, 01 Jan 2025 20:22:56 GMT

Thank you. I have sent a message through the link you provided. Unfortunately no one has replied yet