topic Add-On Plan in Get Support

Add-On Plan

FloriaB — Thu, 02 Jan 2025 05:04:29 GMT

I purchased the US roaming talk/text/ 3G add-on plan and the system stated “Payment Successful We have successfully received your payment”, however it doesn’t appear in my account payment and the service is not working. The system has also accepted my credit card without a problem. Can someone please help?🙏

Re: Add-On Plan

eddieO — Wed, 01 Jan 2025 20:26:12 GMT

@FloriaB sometimes a phone reboot will get it working, please give it a try. If you are still having issues you can reach a support agent:

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: Add-On Plan

BKNS27 — Wed, 01 Jan 2025 22:12:13 GMT

@FloriaB

Clear the cache on your browser before login to your account and see if the add-on is showing in your account.

Re: Add-On Plan

FloriaB — Wed, 01 Jan 2025 23:20:25 GMT

I've tried the above solution however the issue still persists.

Re: Add-On Plan

FloriaB — Wed, 01 Jan 2025 23:23:03 GMT

I have tried rebooting to no avail and the Chatbot provides no solution to the issue as well. I've opened a ticket for support and am awaiting response.