topic Payment error in Get Support

Payment error

mrsubway3 — Wed, 01 Jan 2025 19:48:52 GMT

Hi! Happy New Year first of all.

My question is this.

I have been trying to purchase service plan using my Canada debit card(mastercard) but it's keep giving me an error. How can I fix it and purchase the plan with Public mobile? Thank you

Re: Payment error

Dunkman — Wed, 01 Jan 2025 20:02:48 GMT

@mrsubway3

The payment system can be finicky. Canadian bank issued mastercard debit should be accepted. Make sure that the postal code matches your banking information. Do you have another credit card or debit card to try?

Did you try to activate on website or on the PM app? If website, try the app directly.

Re: Payment error

hairbag1 — Wed, 01 Jan 2025 20:05:15 GMT

@Dunkman wrote:
@mrsubway3
The payment system can be finicky. Canadian bank issued mastercard debit should be accepted. Make sure that the postal code matches your banking information. Do you have another credit card or debit card to try?
Did you try to activate on website or on the PM app? If website, try the app directly.

As far as I know, anyone activating a new PM acct must use the app...is that correct ?

Re: Payment error

Dunkman — Wed, 01 Jan 2025 20:24:38 GMT

@hairbag1 wrote:
@Dunkman wrote:
@mrsubway3
The payment system can be finicky. Canadian bank issued mastercard debit should be accepted. Make sure that the postal code matches your banking information. Do you have another credit card or debit card to try?
Did you try to activate on website or on the PM app? If website, try the app directly.
As far as I know, anyone activating a new PM acct must use the app...is that correct ?

@hairbag1

Yes, you have to finish your activation with the app. However, new customers can start the activation via the website and then it will tell customers to download app to finish activation.