topic Re: How to speak/create ticket with an agent to resolve billing error in Get Support

How to speak/create ticket with an agent to resolve billing error

cpellini84 — Thu, 02 Jan 2025 05:06:26 GMT

Basically paid for a plan but did not activate the sim or number. its all in progress. I did this by accident. How can I cancel this charge on my credit card? I no longer want the account. I wont get ongoing monthly charges to my card? How can I contact an agent to reverse this? Once someone ports a number out of public mobile their account closes and their card will no longer be charged ongoing, Correct? Thanks.

Main question is how I can contact speak with an agent to review my charge on an incomplete mistake account.

Thank you

Re: How to speak/create ticket with an agent to resolve billing error

hTideGnow — Wed, 01 Jan 2025 18:26:15 GMT

hi @cpellini84

all communications here via ticket and message

Support might be able to cancel the service and refund. Just contact them , you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: How to speak/create ticket with an agent to resolve billing error

Meow — Wed, 01 Jan 2025 18:30:59 GMT

Open a ticket through chatbot (bottom right round icon). Type 'ticket' and follow prompts until you see a link to open a ticket.

Do NOT send a direct note to agent as this will extend reply time. Ticket can be tracked, notes cannot.

Re: How to speak/create ticket with an agent to resolve billing error

cpellini84 — Wed, 01 Jan 2025 18:56:10 GMT

Thank you for your help 🙂 When I had tried to create a ticket I do not have a SIM card number for this account as far I as i know. Writing N/A is not accepted as an option in that area so I have not been able to to send the "ticket" as not allowed- its shown as incomplete.

I did send a private message though. I guess Ill see how that goes. Thanks again

Re: How to speak/create ticket with an agent to resolve billing error

cpellini84 — Wed, 01 Jan 2025 18:59:34 GMT

Thank you. Also wanted to clarify, once a number is ported out from here. The account is closed and no further ongoing credit card charges occur, correct?

Re: How to speak/create ticket with an agent to resolve billing error

hTideGnow — Wed, 01 Jan 2025 19:02:05 GMT

HI @cpellini84

yes, after support cancel the account, there will be no more ongoing charges