topic Re: Can't receive code or reset password in Get Support

Can't receive code or reset password

QVu — Thu, 02 Jan 2025 05:10:34 GMT

I can't reset password or use public mobile service, not receiving code.

Re: Can't receive code or reset password

TheSterlinger — Wed, 01 Jan 2025 16:35:19 GMT

@QVu hi, click on the link below to send a private message to customer service representative for assistance.

Due to the holiday, I'm not sure if they are working today. They normally respond within 30 minutes to 1 hour. Watch the envelope in your inbox for their reply.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't receive code or reset password

Dunkman — Wed, 01 Jan 2025 17:24:12 GMT

@QVu

There is sometimes an option to received 2FA via email. Do you see a link "didn't receive code"?

If you don't see the above, then you will need to contact CSA as described earlier.

Re: Can't receive code or reset password

cellphoneuser1 — Wed, 01 Jan 2025 21:41:03 GMT

@TheSterlinger wrote:
@QVu hi, click on the link below to send a private message to customer service representative for assistance.
Due to the holiday, I'm not sure if they are working today. They normally respond within 30 minutes to 1 hour. Watch the envelope in your inbox for their reply.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

There are customer support agents working every day. The hours are teh same every day including all holidays.