topic Signing In Issue in Get Support

Signing In Issue

SukhGill — Wed, 01 Jan 2025 02:42:35 GMT

The App wont let me sign in. it keeps kicking me out and going back to sign in page. I have tried to sign in multiple signs.

i need to register my sim card number and also find out my account number with public mobile.

Re: Signing In Issue

computergeek541 — Wed, 01 Jan 2025 02:44:01 GMT

@SukhGill wrote:
The App wont let me sign in. it keeps kicking me out and going back to sign in page. I have tried to sign in multiple signs.
i need to register my sim card number and also find out my account number with public mobile.

After multiple attempts, your account gets locked out. Wait 1 hour before trying again. When you do try again, try using a web browser in incognito/privacy mode.

Re: Signing In Issue

Neil11 — Wed, 01 Jan 2025 03:44:28 GMT

You will need to contact customer service agent to fix your issue. Either via the following link:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you are having a difficult time, then you can private message CSA:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Signing In Issue

softech — Mon, 14 Apr 2025 14:47:51 GMT