topic Re: Account Access in Get Support

Account Access

Chiffon — Wed, 01 Jan 2025 01:21:01 GMT

Hi,

I cannot get into my account. I was able to log in with my email address and password but when I got in with these credentials, it went to the public mobile website. But nder "My account" tab at top right, I cannot get into it. This is where I would see my subscription and payment information or if I wanted to upgrade my subscription. I cannot access this. I'm missing all the black friday and boxing day deals because I cannot access my account. Please help.

Thanks.

Re: Account Access

Chalupa_Batman — Wed, 01 Jan 2025 01:26:37 GMT

Hey @Chiffon

Try going to your browser settings and clear your cache then restart your browser. If you're still having issues, report it to customer service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account Access

computergeek541 — Wed, 01 Jan 2025 02:02:10 GMT