https://productioncommunity.publicmobile.ca/t5/Get-Support/Setup-help/m-p/1295261#M892706 <P>I am porting number from Koodo. I downloaded the app but it says subscription not activated and to contact customer service. The agent advised me to request a public number which I cannot do because the app is just telling me to contact an agent. I have been trying to resolve this for 2 days and would like to close my other account. How do I do this</P> Tue, 31 Dec 2024 23:58:15 GMT Jojofo 2024-12-31T23:58:15Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Setup-help/m-p/1295261#M892706 <P>I am porting number from Koodo. I downloaded the app but it says subscription not activated and to contact customer service. The agent advised me to request a public number which I cannot do because the app is just telling me to contact an agent. I have been trying to resolve this for 2 days and would like to close my other account. How do I do this</P> Tue, 31 Dec 2024 23:58:15 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Setup-help/m-p/1295261#M892706 Jojofo 2024-12-31T23:58:15Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Setup-help/m-p/1295279#M892720 <BLOCKQUOTE><HR /><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/511361">@Jojofo</a>&nbsp;wrote:<BR /><P>I am porting number from Koodo. I downloaded the app but it says subscription not activated and to contact customer service. The agent advised me to request a public number which I cannot do because the app is just telling me to contact an agent. I have been trying to resolve this for 2 days and would like to close my other account. How do I do this</P><HR /></BLOCKQUOTE><P>Contact CS_Agent again.&nbsp; You cannot pick a new phone number until a customer support agent fixes the set up of your account.</P> Tue, 31 Dec 2024 23:58:06 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Setup-help/m-p/1295279#M892720 computergeek541 2024-12-31T23:58:06Z