topic Re: I can’t activate a Public Mobile line in Get Support

I can’t activate a Public Mobile line

Anonymous — Tue, 31 Dec 2024 20:59:33 GMT

I'm having trouble activating the $35/75 GB plan.

For whatever reason, the website said my payment failed and I never got an activation Email. Nevertheless, when I log into Eversafe, I see a pending activation. It tells me I need to install the esim, but when I pick a phone number and try to install the sim it fails and tells me to contact support.

I've checked my credit card and I don't see a charge, though I know sometimes it could show up at a later time.

I tried to just redo thepurchase, starting from step one, but it won't let me get passed that "pending activation" screen.

I messaged cs_agent, they asked for some information that I don't have, like my phone number (which I haven't been assigned yet). When I told them I don't have all the information they're requesting, they stopped replying.

What do I do??? At this point I can't cancel the activation, and I can't proceed with it. This is the last day to activate on the Boxing Day plan. s c

Re: I can’t activate a Public Mobile line

hTideGnow — Tue, 31 Dec 2024 21:06:15 GMT

hi @Anonymous don't use the site, use the app. If you already used the app, then uninstall and reinstall

also, try using another email address to create another EverSafe account

Re: I can’t activate a Public Mobile line

Anonymous — Tue, 31 Dec 2024 21:22:12 GMT

Yes, I have signed out and back into the app, reinstalled it, etc. many times. I was thinking of trying the new Email address next. But, how do I know I won't just keep getting charged for the unsuccessful activation, or worse, two unsuccessful, pending activations, assuming the new Email doesn't work?

Re: I can’t activate a Public Mobile line

tonisage — Wed, 01 Jan 2025 00:10:21 GMT

Is payment still unsuccessful? Make sure your postal code matches the one on your CC

Re: I can’t activate a Public Mobile line

Phil_Adelphus — Wed, 01 Jan 2025 00:25:09 GMT

@Anonymous At this point I would take a screenshot of the pending activation, and anything showing that you picked the plan so that you can show you started the process before the end of Dec 31st. How long did you take to reply to the agent? If it's too long they may close the ticket. If the ticket is not closed, reply to it again. If it is closed, start another one. Bear in mind their hours are 9 a.m. to 10 p.m. eastern time. BTW are you using a Canadian credit card as your payment method?

Re: I can’t activate a Public Mobile line

Anonymous — Thu, 02 Jan 2025 21:30:25 GMT

I always replied within a couple hours. Finally heard back over a day later and they said I would have to purchase a physical sim card because of the problem installing the esim (other esims installed perfectly on this phone). I just told them to cancel everything and they issued a refund.