topic Subscription not activated in Get Support

Subscription not activated

MarkRidd — Tue, 31 Dec 2024 21:18:25 GMT

What do I have to do to fix this?

Re: Subscription not activated

TheSterlinger — Tue, 31 Dec 2024 20:59:26 GMT

@MarkRidd is that the App?

Can you uninstall and try again? If same, contact support at the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription not activated

MarkRidd — Tue, 31 Dec 2024 21:13:54 GMT

Ok I'll try that and follow up afterwords

Re: Subscription not activated

MarkRidd — Tue, 31 Dec 2024 21:18:04 GMT

So when I re-downloaded the app and tried to log into my account it takes me back to the same screen as the screenshot above. It just says "Subscription not activated" and recommends customer support.

Are there any live customer support agents? I keep getting "bot" support and it's not been very effective so far in resolving my issue.

Thanks.

Re: Subscription not activated

TheSterlinger — Tue, 31 Dec 2024 21:43:51 GMT

@MarkRidd at Public Mobile all support is through messages. Agents are live but online messages back and forth.

Did you use the link I sent you? I don't know if they are still open being New Year's eve. Normal hours are 9:00 am to 10:00 pm est.

They reply via your inbox.

Re: Subscription not activated

MarkRidd — Tue, 31 Dec 2024 21:53:49 GMT

Yes I sent a private message to one of their agents but I haven't received a response yet.