topic Re: Data add on not working in Get Support

Data add on not working

myles_d — Tue, 04 Jan 2022 23:02:17 GMT

A few days ago I was coming up to my data limit so I paid the $30 to add an additional 1GB of data. However, when my normal amount of data from my plan ran out and I am still unable to use data even though I bought more. I don't use a ton of data so I don't think I would have used the full 1GB of additional data already.

Re: Data add on not working

Luddite — Fri, 25 May 2018 21:44:06 GMT

Have look at your elf serve account. If you see $30 in Available Funds, just "buy" again. This time the system will take that money and activate the add-on. See https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974

There is also the option to renew your current plan early by contacting the moderators with a private message.

Re: Data add on not working

myles_d — Fri, 25 May 2018 22:12:50 GMT

I did pay for it as I don't have any available funds so I'll try and figure it out through a private message. Thanks!