topic final verification to change phone over toMobile in Get Support

final verification to change phone over toMobile

MarkBeveridge — Tue, 31 Dec 2024 19:55:27 GMT

i missed the 90 minutes

Re: final verification to change phone over toMobile

MarkBeveridge — Tue, 31 Dec 2024 19:57:53 GMT

i missed the 90 minutes...send again

Re: final verification to change phone over toMobile

Phil_Adelphus — Tue, 31 Dec 2024 20:00:34 GMT

@MarkBeveridge It's not clear if you are porting in or porting out of Public Mobile. I'm guessing porting out since you want the SMS sent again? You'll need to get your new provider to re-send the porting request in that case.

Re: final verification to change phone over toMobile

MarkBeveridge — Tue, 31 Dec 2024 20:03:00 GMT

i need help...dont know what im doing

Re: final verification to change phone over toMobile

Phil_Adelphus — Tue, 31 Dec 2024 20:04:57 GMT

@MarkBeveridge Can you explain what you are trying to do? Who can help depends on that, if you are porting out it would be the new provider, if you are porting in your number from another provider then we can help here (customers only) or you can contact Public Mobile customer service at this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: final verification to change phone over toMobile

MarkBeveridge — Tue, 31 Dec 2024 20:06:47 GMT

i have telus and i am changing to Public Mobile ...missed the message sent last night ...said i have 90 minutes to respond....please send again

Re: final verification to change phone over toMobile

Phil_Adelphus — Tue, 31 Dec 2024 20:08:04 GMT

@MarkBeveridge I'll send you a number to call for assistance. Check your private messages in a couple of minutes, either at the envelope top right of this page, or tap your avatar to the right of the bell for Messages if you don't see an envelope.