topic Account Switch in Get Support

Account Switch

414tech — Tue, 31 Dec 2024 21:25:43 GMT

I look after my wife's account, but it is locked and I have been trying to get into it to change the subscription to the $21.00 a month plan with no luck. I use my second email account address for her account access. But no luck the last few days being locked out. Could you help me do this?

Re: Account Switch

eddieO — Tue, 31 Dec 2024 19:55:09 GMT

@414tech we won't have access to accounts or personal info as we're all customers here but if you reach out to a support agent they should be able to assist.

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: Account Switch

414tech — Tue, 31 Dec 2024 21:56:44 GMT

I finally got in to my wife's account after so many ties. Thank you to everyone for helping me out.