topic Re: SIM error message in Get Support

SIM error message

Lads_54 — Tue, 31 Dec 2024 19:12:17 GMT

Just recently received my SIM card. (New service). When I put my SIM card in my phone I get an error message “SIM not provisioned”. My new number has already been assigned to me although I wanted to port my old number. When I try to log into my account it sends me 2 - 6 digit numbers I have to enter. One by email and the other by phone number. Since my SIM card is not working I am not able to get the 6 digit off my phone. How do I go about getting help on this

Re: SIM error message

eddieO — Tue, 31 Dec 2024 19:14:04 GMT

@Lads_54 try using the code sent by email, that one should hopefully work, but if not try reaching a support agent for assistance:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: SIM error message

hairbag1 — Tue, 31 Dec 2024 19:15:38 GMT

@Lads_54

they've sent you a code via email as well...have a look in your email to find the code.

Re: SIM error message

Lads_54 — Tue, 31 Dec 2024 21:34:20 GMT

Thank you for the link for cs agent. Does it usually take a while for them to respond

Re: SIM error message

Lads_54 — Tue, 31 Dec 2024 21:40:16 GMT

Thank you for the link. Does it usually they usually take awhile to respond?