topic Re: Subscription not complete in Get Support

Subscription not complete

Michellejones — Tue, 31 Dec 2024 21:24:54 GMT

We just signed my son up for Public Mobile and it’s saying subscription not complete. We then go in to log into his account and it goes into a loop of saying subscription not complete and we’re not even able to login. It just takes us to a blank screen does anyone know what’s going on?

Re: Subscription not complete

eddieO — Tue, 31 Dec 2024 18:54:02 GMT

@Michellejones did you install the Public Mobile app on the device and complete the activation through the app? This is a necessary step that is sometimes over looked

Re: Subscription not complete

hairbag1 — Tue, 31 Dec 2024 18:54:23 GMT

@Michellejones

are you using the required Public Mobile app to activate a new account ?

Re: Subscription not complete

Michellejones — Tue, 31 Dec 2024 18:57:08 GMT

Yes

Re: Subscription not complete

Michellejones — Tue, 31 Dec 2024 18:57:24 GMT

Yes we did

Re: Subscription not complete

eddieO — Tue, 31 Dec 2024 18:59:53 GMT

@Michellejones try going into your phone's settings, go into apps and then locate the Public Mobile app. Then clear the app's cache. Next, try logging back into the app to see if you can complete the activation. If this still doesn't work reach out to a support agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: Subscription not complete

Michellejones — Tue, 31 Dec 2024 19:09:53 GMT

How do I put a ticket number into an agent every time I do it I get this response

Re: Subscription not complete

eddieO — Tue, 31 Dec 2024 19:11:50 GMT

@Michellejones I sometimes get that message to and after just hitting the Submit button again it usually goes through, If it's still not working for you, are you able to try logging in on a web browser and sending it from there?

Re: Subscription not complete

hairbag1 — Tue, 31 Dec 2024 19:13:17 GMT

@Michellejones

just ignore that message and click on Send Message.

Re: Subscription not complete

Michellejones — Tue, 31 Dec 2024 19:15:59 GMT

I’ve hit send like 30 times and it just keeps bringing me back to that red alert

Re: Subscription not complete

Michellejones — Tue, 31 Dec 2024 19:32:22 GMT

is there anyone else that knows what’s going on with this?

Re: Subscription not complete

eddieO — Tue, 31 Dec 2024 19:36:43 GMT

It looks like you are trying to submit a ticket from your phone, do you have a computer that you can try logging into a browser? It could be that the browser on your phone is not fully supported for the website

Re: Subscription not complete

Michellejones — Tue, 31 Dec 2024 19:55:37 GMT

Logged in through the account that we started for my son on a laptop and the same issue keeps happening, blank screen keeps saying sixth of six completed but subscription not completed. I cannot even put a ticket in to talk to an agent. I don’t even know how to do that. It keeps putting me in the loop.

Re: Subscription not complete

Michellejones — Tue, 31 Dec 2024 19:56:35 GMT

Re: Subscription not complete

hTideGnow — Tue, 31 Dec 2024 19:58:58 GMT

hi @Michellejones

you will need support agent to help

please submit a ticket with CS Agent, submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Subscription not complete

Michellejones — Tue, 31 Dec 2024 20:02:07 GMT

Thank you I sent him a message, and I hope and agent will get back to me as we cannot even log into my sons account to complete the subscription

Re: Subscription not complete

Michellejones — Wed, 01 Jan 2025 15:51:32 GMT

No agent has returned my messages since yesterday. Do you think this is because of New years?