topic Cannot make a call for same province-wide in Get Support

Cannot make a call for same province-wide

meocon — Tue, 04 Jan 2022 23:02:15 GMT

I have a plan Talk-Text-Data unlimited provine-wide talk in AB but I don't know how I cannot call my home phone number in same province AB my area code 780, my home phone number area code 825 for AB. Does anyone have a same problem? Thank you @CS_Agent

Re: Cannot make a call for same province-wide

NDesai — Fri, 25 May 2018 14:49:44 GMT

@meocon Try dialing +1 in front of the number you are dialing. If it still does not work, you will need to send a private message to the Moderator_Team with your account info and they will manually add those numbers to a pool.

More info on contacting mods:

How can I view my private messages between myself and a Community Moderator?

Follow the directions in this post: http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...

If I do need Moderator assistance, what information should I provide?

Once the Community Moderator has responded to your private message, they will provide you with a secure link so they can authenticate your account information

In order to validate your account information, you will be asked for 1) Your account number and 2) Your PIN number

What are the Contact Support’s hours of operation?
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:00PM (EDT)

Re: Cannot make a call for same province-wide

Cheetah24 — Fri, 25 May 2018 14:50:16 GMT

Hi,

Usually this should work. Please send a message to the moderator team. Here's the link,

Link to contacting the moderator team: here

You can find information regarding the moderator team by following this link.

Thank you. 🙂

Re: Cannot make a call for same province-wide

meocon — Fri, 25 May 2018 14:52:07 GMT

I already tried to add +1 as well but it doesn't work out 😞 anyway I sent a message already. Last time I have a same problem like this but after few days it worked normally but this time too long not sure why. Thank you for your attention.

Re: Cannot make a call for same province-wide

GreatCanadian — Fri, 25 May 2018 16:01:50 GMT

@meocon,

This probably isn't helpful, and doesn't address your exact issue, but:

Are you by any chance on a 3G data plan. The reason I ask is that if you are on a 3G data plan that is 1 GB or more (per 30 days), if you change your plan to Canada-wide, it's still the same price. That might take care of your issue.

Re: Cannot make a call for same province-wide

meocon — Fri, 25 May 2018 16:56:38 GMT

@GreatCanadian thank you for your suggestion. I'm on Fall 2016 Promo 4GB 4G LTE data so im stuck with province-wide talk. Anyway I reached the Mods they will solve that problem for me quickly.

Re: Cannot make a call for same province-wide

GreatCanadian — Fri, 25 May 2018 16:58:54 GMT

No problem. Please post back with an update if it's resolved.