topic Re: Automatic top up in Get Support

Automatic top up

Makela — Tue, 31 Dec 2024 21:34:38 GMT

I was charged for something called “automatic top up” but I’m so confused what that is because I never made that purchase

Re: Automatic top up

hairbag1 — Tue, 31 Dec 2024 18:05:31 GMT

@Makela

when you activated your new Public Mobile account, you provided a credit/debit card and it was set to Subscribed (Autopay for regular plan renewal)...you can disable if you want but you'll have to manually pay at renewal time.

Re: Automatic top up

Makela — Tue, 31 Dec 2024 18:06:08 GMT

Sorry but do you know where to go to disable it

Re: Automatic top up

softech — Tue, 31 Dec 2024 18:08:25 GMT

@Makela just login My Account, Subscription page and click Manage Subscriptions and you can disable the "Subscribed" button there

Re: Automatic top up

hairbag1 — Tue, 31 Dec 2024 18:10:53 GMT

@Makela

using the app, log in to your account > Subscription...click on Manage Subscription...then click on Subscription Renewal...then UNSUBSCRIBE......BUT , you'll have to pay manually for next renewal.

Re: Automatic top up

Makela — Tue, 31 Dec 2024 18:12:29 GMT

Ok thank you guys so much I understand now

Re: Automatic top up

hairbag1 — Tue, 31 Dec 2024 18:15:50 GMT

@Makela wrote:
Ok thank you guys so much I understand now

It's handy to just leave it Subscribed... then you don't have to remember to pay every 30 days. It just happens without worrying about it.