topic Re: Porting number in Get Support

Porting number

ScottS — Tue, 31 Dec 2024 16:53:19 GMT

My existing SK based Telus phone number won't port to my new PM subscription. Error message keeps coming up as the number being invalid.

Re: Porting number

softech — Tue, 31 Dec 2024 16:54:55 GMT

@ScottS

while most number can be ported into PM, but not all

Check if your number is eligible to port into PM here (it is a Koodo website but the result applies here as both Koodo and PM uses Telus' system)

https://secure.koodomobile.com/checktransfereligibilityparrot/checkSingle.do

Re: Porting number

ScottS — Tue, 31 Dec 2024 16:58:50 GMT

Are there any work arounds at the PM end ? This number was given to me by Telus years ago and I'm only interested in switching to PM if I can keep my number. Who can help me with this system issue ?

Re: Porting number

softech — Tue, 31 Dec 2024 17:01:34 GMT

@ScottS

if it is given by Telus, it should work in PM

You might have to get a temporary new number first and ask PM agent to manual port the number over.
But don't do it yet, ask PM agent to confirm if the number can be brough in first. Please submit ticket with them using direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Porting number

ScottS — Tue, 31 Dec 2024 17:05:41 GMT

Thanks - I've sent a note to PM and am awaiting a reply. You refer to an envelope icon on the top-right. Sorry, but top-right of what ? Having trouble knowing where to look for what.

Re: Porting number

Phil_Adelphus — Tue, 31 Dec 2024 17:27:23 GMT

@ScottS You refer to an envelope icon on the top-right. Sorry, but top-right of what ?

Some people have an envelope icon located at the top right of these community pages to indicate a link to their inbox. If you don't see an envelope then tap your avatar to the right of the bell icon and there'll be a drop down where you'll find messages. When I first came to PM I puzzled for ages over this mystery envelope until I discovered not everyone sees it, it may depend on device and/or resolution.

Re: Porting number

ScottS — Tue, 31 Dec 2024 17:29:47 GMT

Thanks !

Re: Porting number

ScottS — Tue, 31 Dec 2024 17:43:23 GMT

Looks like their agent is working on it for me. Thanks for all the help.