topic Re: Physics sim not working after using eSIM in asia in Get Support

Physics sim not working after using eSIM in asia

Dqt — Tue, 31 Dec 2024 15:55:26 GMT

After I came back home from Asia, I deleted my eSIM cards and my physical SIM card does not work. Do I need to reactivate my old SIM card?

Re: Physics sim not working after using eSIM in asia

BKNS27 — Tue, 31 Dec 2024 15:58:23 GMT

@Dqt

Reboot your phone by powering off then back on.

Re: Physics sim not working after using eSIM in asia

Dqt — Tue, 31 Dec 2024 15:59:16 GMT

I tried this and resetting my network settings.

both do not work

Re: Physics sim not working after using eSIM in asia

hairbag1 — Tue, 31 Dec 2024 15:59:50 GMT

@Dqt

how did you suspend service before going away ? You could have disabled Subscription...but now you need to re-enable it for your account to start again. If the account was suspended for more than 90 days...you gonna need a new sim to start a new account using a different email address as your old account has been deactivated.

Re: Physics sim not working after using eSIM in asia

kb_mv — Tue, 31 Dec 2024 16:01:17 GMT

@Dqt To add to the reply from @BKNS27 , if it still doesnt work go into your phones settings, networks, Sims and make sure the Public Mobile sim is activated as the primary for everything.