topic Subscription in Get Support

Subscription

JasonRoske — Tue, 31 Dec 2024 05:33:43 GMT

When my new activation processed it was not the right package. I wanted the 29 dollar 20gb boxing day sale subscription.

I ended up with a package I was thinking about a year ago and didn't pull the trigger then. Something got cached somewhere.

I still want the correct package though. Please assist.

Re: Subscription

hairbag1 — Tue, 31 Dec 2024 05:36:44 GMT

@JasonRoske

first off..log in to your account and confirm which plan you actually signed up for...sounds like there may be some slight confusion. If you really did get the wrong plan...click on the orange bubble lower right side of page to start process of Customer Support. Give them your acct #, ph #, name on acct. If that don't work, use this link to direct message Customer Support for their help.

added.....https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription

JasonRoske — Tue, 31 Dec 2024 06:09:16 GMT

Hello, I can't do anything. When I sign in it says next step is to activate my phone. Sim is in the mail. I have confirmed by the confirmation email it is the wrong subscription.

Thanks

Re: Subscription

JasonRoske — Tue, 31 Dec 2024 06:12:40 GMT

I used the link you provided to send an email. I assume eventually this is the solution. When so I will come back with an update. Thanks again.

Re: Subscription

hairbag1 — Tue, 31 Dec 2024 15:43:15 GMT

@JasonRoske

watch the little envelop icon on top right side of page will be highlighted when they respond to you.

Re: Subscription

JasonRoske — Tue, 07 Jan 2025 13:50:41 GMT

Hi. Eventually, by opening a ticket with the link you provided I got the needed help. Thank you.