topic Re: Boxing Week: Frustration in Get Support

Boxing Week: Frustration

goathead — Tue, 31 Dec 2024 01:48:15 GMT

I was able to sign up to the $35 Boxing Week price as an existing user. My wife isn't, I guess since her current plan is $1 more. The chatbot says the offers should be available to existing accounts. A PM representative messaged my wife saying it's only for new subscribers, which is clearly not true.

This is very frustrating, it seems like maybe Public Mobile is trying to get us to leave at this point. Sorry to see this company going downhill like this.

Re: Boxing Week: Frustration

hTideGnow — Tue, 31 Dec 2024 02:31:19 GMT

hi @goathead

PM is using target marketing now and hence not everyone sees all plans

does your wife see a $29 or $30 plan on her My Account's Change Subscription? if so, she can first pick $30 plan and do a Change Now plan change , which of course she need sto pay now and the remaining days on her current cycle will be wasted. With this, she might be able to unlock the $35 roaming plan, and she can then schedule a plan change on the following renewal day

Re: Boxing Week: Frustration

goathead — Tue, 31 Dec 2024 17:13:12 GMT

That won't work for us unfortunately. First it's too risky, "might be able to" could mean she'd lose her existing plan. Second she's going to the US in 2 weeks and so a change that takes a month to happen won't work for her. She has a US plan now, was hoping to add Mexico. Freedom offers this, so sadly after 5 years it looks like it's goodbye to Public Mobile.